Team Manager, Sales Engineering (eProcurement Solutions)

<div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><p><strong>Staples is business to business. You're what binds us together.</strong></p></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><p>At Staples, our Sales Engineering team plays a critical role in delivering a seamless onboarding experience for our most complex and strategic customers. As a Team Manager, Sales Engineering, you’ll lead a talented team who bring innovative solutions to life—helping customers realize value quickly while enabling our sales teams to focus on growth. This is a highly visible leadership role where your impact will be felt across Customer Success, Sales, and the broader business.  </p><p> </p></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><p><strong>What you’ll be doing </strong> </p></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Lead, coach, and develop a team responsible for onboarding complex, enterprise, and strategic customers  </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Oversee end-to-end onboarding projects to ensure a positive, consistent customer experience  </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Partner closely with Sales leaders and Business Development teams  </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Manage team workload, priorities, and metrics  </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Act as escalation point for complex customer issues  </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Lead change management within go-to-market models  </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Use data to identify trends, coaching, and process improvements  </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Design scalable onboarding solutions  </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Balance customer satisfaction with operational efficiency  </li></ul><p> </p></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><p><strong>What you bring to the table </strong> </p></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Strong people leadership and coaching skills  </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Ability to influence cross-functional partners  </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Customer-first mindset  </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Comfort leading through change  </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Strong communication and analytical skills  </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Passion for operational excellence and growth  </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Ability to create an environment of associate growth and development.  </li></ul><p> </p></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><p><strong>Basic Qualifications </strong> </p></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>4+ years in management or project management  </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Proven leadership and coaching skills   </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Experience leading onboarding or customer success programs  </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Proficiency in Microsoft Outlook, Excel, and Word  </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Experience using performance metrics  </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Ability to travel as needed  </li></ul><p> </p></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><p><strong>Preferred Qualifications </strong> </p></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Bachelor’s degree  </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Experience with enterprise or mid-market customers  </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Background in Sales or Customer Success  </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Knowledge of set up system, Sunrise, third party punchouts, and test environments strongly preferred. </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Understanding of procurement and integration standards including: </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>cXML </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>EDI </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>OCI </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Purchase Orders (PO), Purchase Order Responses (POR), Advanced Ship Notices (ASN), and e-invoicing. </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Experience partnering with technical or IT teams in large, matrixed organizations.  </li></ul><p> </p></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><p><strong>Why This Role Matters:</strong> </p></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>The Sales Engineering team represents the front door of the Staples Business experience. How customers are onboarded has a direct impact on retention, growth, and long-term partnership. </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>This role offers the opportunity to lead a critical team supporting enterprise customers and contribute to a capability that continues to grow in importance across B2B organizations. </li></ul><p> </p></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><p><strong>We Offer</strong> </p></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Inclusive culture with associate-led Business Resource Groups </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><ul><li>Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! </li></ul></div><div style="font-style: normal; font-weight: 400; margin: 0px; padding: 0px;"><p><br><i>The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity.  In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. </i> </p></div> <br>Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.