Product Manager – Patient Payments & RCM Platforms

<p>POSITION<strong>: – Product Manager (Patient Payments & RCM Platforms)</strong></p><p>LOCATION<strong>:</strong> Sri Lanka / India</p><p>PACKAGE: <strong>USD 1500-2000</strong></p><p>WORK MODEL: <strong>REMOTE</strong></p><p><strong>Experience:</strong> 5–10 years</p><p><strong>Employment Type:</strong> Full-time</p><p><br></p><p><strong>About the Role</strong></p><p>We are seeking a <strong>Product Manager – Patient Payments & RCM Platforms</strong> to lead the development and optimization of a US healthcare patient payment collection platform. This role focuses on improving revenue cycle outcomes such as <strong>AR reduction, payment conversion, and patient engagement</strong> through data-driven product strategy and strong technical execution.</p><p>The ideal candidate has experience in <strong>technical product management, integrations, and US healthcare or payments-based SaaS platforms</strong>.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Product Ownership</strong></p><ul><li>Own and manage the product roadmap for patient payments and RCM workflows.</li><li>Translate business requirements into PRDs, user stories, and acceptance criteria.</li><li>Collaborate with Engineering and QA to ensure timely and high-quality delivery.</li></ul><p><strong>Technical Product Management</strong></p><ul><li>Define integration strategies with Practice Management Systems (API, file-based, DB sync, RPA).</li><li>Oversee data flows for invoices, payments, refunds, reconciliation, and posting back to PMS/EHR systems.</li><li>Ensure scalability, security, compliance, and auditability of the platform.</li></ul><p><strong>Product Performance & KPIs</strong></p><ul><li>Define and track key metrics such as:</li><li>AR reduction & time-to-cash</li><li>Payment conversion rates</li><li>Collection efficiency</li><li>Refund/reconciliation accuracy</li><li>Product adoption and retention</li><li>Use data insights to drive roadmap prioritization and improvements.</li></ul><p><strong>Product Activation</strong></p><ul><li>Improve patient payment journeys (online payments, installments, partial payments).</li><li>Support activation strategies (SMS, email, QR-based payments, statements).</li><li>Work with Customer Success to improve onboarding and time-to-value.</li></ul><p><strong>Cross-Functional Collaboration</strong></p><ul><li>Partner with Engineering, Sales, Operations, and Client IT teams.</li><li>Support client implementations and integration discussions.</li><li>Act as product owner for enterprise healthcare clients.</li></ul><p><br></p><p><strong>Required Qualifications</strong></p><ul><li>5+ years of Product Management experience in SaaS, fintech, healthcare, or payments.</li><li>Strong experience with technical and integration-heavy products.</li><li>Understanding of APIs, system integrations, and data flows.</li><li>Proven ability to manage KPIs tied to business and revenue outcomes.</li><li>Strong communication and stakeholder management skills.</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Experience in US Healthcare Revenue Cycle Management (RCM).</li><li>Exposure to payment systems (Stripe, Square, or similar).</li><li>Experience integrating with EHRs or Practice Management Systems.</li><li>Background in regulated SaaS or enterprise B2B products.</li></ul><p><strong>Ideal Candidate Profile</strong></p><ul><li>Product Manager – Healthcare / Fintech SaaS</li><li>Technical Product Manager</li><li>RCM Product Owner</li><li>Payments Product Manager</li><li>SaaS Product Manager (Enterprise / Integrations-focused)</li></ul><p><br></p>