[Hiring] Trust and Safety Associate @Pocket Worlds

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Role Description

As a Trust & Safety Agent, you will:

  • Monitor our player report system and resolve player reports. These reports may contain extremely sensitive and NSFW content.
  • Use CRM tools to respond to and resolve player reports.
  • Work closely with our Customer Support and Live-Operations teams to resolve challenging guideline violations and implement new Trust & Safety policies.
  • Identify possible abuse vectors in new features and propose ways to mitigate or eliminate them.
  • Interact directly with players via our dedicated channels to help resolve reports.
  • Become part of an inclusive, multicultural, and multilingual Trust & Safety team working across the globe.

Qualifications

  • 2+ years of experience in content moderation.
  • A college degree.
  • Fluency in both English and Portuguese. Additional languages are a plus.
  • Experience working with technical systems such as CRMs, moderation systems, and admin panels.
  • Interest in mobile gaming.
  • Experience working and communicating in a fully remote environment.
  • Availability to work both day and night shifts.
  • Comfort navigating challenges in a fast-paced, constantly evolving environment without compromising work quality.
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